The regulator is raising the stakes for operational resilience
17 Nov 2018
The risks of technological outages have been drastically underestimated industry-wide. This year, glitches have resulted in financial losses in the millions, mass customer exodus and significant reputational damage to the firms and their executives. But still, outage after outage makes the headlines each week, suggesting the industry is continuing to miscalculate the risks - just as they are set to increase.