Coventry Building Society reduces cloud costs with ITRS Capacity Planner
When Coventry Building Society moved to a hybrid cloud IT environment, it was overwhelmed with data. It needed capacity planning - fast – and it chose ITRS to help.
The Society has built a reputation on its commitment to making financial services simple and transparent for its members. Now, it needed some transparency for its own organization.
With the global pandemic largely behind it, the Society witnessed increasing numbers of customers visiting its branches and calling its contact center for information about mortgages and savings accounts. In order to better meet the needs of its customers - now and well into the future - Coventry Building Society upgraded its branches and also opened a new state-of-the-art office to base its savings contact center.
But this growth spurt led to an eye-opening reality check once the Society made the move to a hybrid cloud data center environment.
How to right size and automate capacity planning
The Society’s capacity management team found itself ingesting vast amounts of data but using analog methodologies that consumed both valuable time and resources. Furthermore, it was using too many monitoring tools without modern dashboarding able to provide real-time alerting. It was time for a change.
“We decided we needed a proper capacity management tool,” said Nathan Douthwaite, IT Capacity Manager at Coventry Building Society.
Once the Society deployed the ITRS Capacity Planner, the operational benefits became crystal clear:
• Full visibility into IT infrastructure capabilities
• No more underutilized servers wasting money
• Insight into cloud use and cloud costs
• Cut costs with analytics extracted from existing tools
• Faster MTTR
• Avoid potential outages caused by insufficient resources
With the implementation of ITRS Capacity Planner, Coventry Building Society also found it easier to meet the demand for branch and customer telephone service as well as be in a better position to build upon the significant investment made in its digital infrastructure.
Learn more about how Coventry Building Society leveraged ITRS Capacity Planner to help accurately assess future IT infrastructure capacity and options and realize significant ROI to the benefit of its members.
