Managing risk and resiliency during the “great wealth transfer”
The financial services sector is witnessing a “great wealth transfer” as funds and assets move down the generations.
Millennials and Gen Z are tech natives and have far higher expectations for customer services than those of their parents’ generations. Not only do they have strong investment preferences, they also want round-the-clock visibility and support, without having to speak to a manager. And they won’t stick around if they are receiving a service that is less than that.
This means banks and financial institutions must ensure they have bulletproof operating systems to ensure 24/7 services. In this IBS Intelligence* Podcast, ITRS CEO Guy Warren, tells Robin Amlôt that the role of technology in meeting these generations’ expectations when it comes to wealth management will be key.
You can listen to the podcast by clicking below.
*IBS Intelligence’s expert teams deliver independent, in-depth, actionable insights, with a laser focus on everything from financial technology, to the global banking, consulting, technology, and institutional investor world.
