Capacity Planning and Monitoring in the Leisure Industry
With the mission of creating operational resilience for the ‘Always On’ enterprises in various industries, ITRS realizes the importance and understands the value of developing partnerships to ensure that we are on top of customer needs. In December 2019, ITRS formed a strategic partnership with Intelligencia, which specializes in providing business and IT solutions to the Casino and Gaming industries throughout the world. You can learn more about our partnership by visiting this page.
Casinos moving into digital space
Increased customer spending on these leisure and entertainment outlets is noticed with increased desire for convenience and enhanced expectations. In Asia, recent news reported that casino operators would launch expansion projects projected to top USD $65 billion over the coming 5-10 years. It’s no surprise to see operators adding different attractions and amenities to draw people to their destinations, while trying to stay ahead of their competition. Continuous growth in mobile usage has contributed to e-gaming / e-gambling trends, imposing pressure on these casino resort operators. The mobile digital channel is changing the way discerning people pay visits their favorite casinos; virtual betting platforms are now available almost anywhere. It is not surprising to see brick-and-mortar casinos moving into the digital space – more than 60% of a gambling operators’ revenue comes via mobile devices.
Preventing costly outages
In a highly competitive environment, creating and maintaining operational resilience for these businesses is essential. Capacity planning and management is of the utmost importance among the different priorities that IT professionals must consider. ‘One part of capacity management that must be considered is failing so completely at it that the business is faced with costly outages.’, explained by Andrew Pearson, Managing Director of Intelligencia, who recently published an article about Capacity Planning in the Leisure Industry. The article highlights the importance of proper capacity planning and management for the Casinos, Gaming, Hotels & Resorts, Airlines, and Recreation industries. Read the article here.
In addition to capacity planning, IT monitoring is essential to the leisure industry, but might be getting neglected. An effective monitoring mechanism and tool can protect the company's reputation by avoiding any embarrassing outages, which is extremely critical to leisure brands. ITRS provides a wide range of monitoring capabilities to help our customers in these and other industries. We have been supporting enterprises customers for more than 20 years now.
Together with the prevailing home office policies across the globe, a big question for IT teams of any organization is: how they can ensure their IT systems are running properly to support the business services while they are working remotely – ITRS Application Performance Monitoring and Capacity Planning solutions are the answer.
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