A thank you note to our current and future ITRS Uptrends customers
In case you haven’t heard the news — ITRS has been recognized as a Visionary in the 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring (DEM). We believe your feedback has defined every next step for ITRS Uptrends, our highly intuitive DEM solution.
For your ongoing support and collaboration, we’d like to say a huge thank you(!) and share what this news means for you.
Our mission is to help you achieve 24x7 reliability and performance for your web services, so your customers and employees’ critical transactions work anywhere, anytime.
By continuing to advance our robust API monitoring, synthetic monitoring, and real user monitoring (RUM) capabilities, we’re making DEM even more accessible and impactful for you. For you and for every business, regardless of industry or geography. We do this by:
1. Delivering rapid time to value
With time being a precious resource, you’re looking for solutions that make an impact — fast. ITRS Uptrends’ SaaS deployment, guided onboarding, and user-friendly, no-code/low-code interface lets you set up monitoring for even complex user interactions with ease. You can also try ITRS Uptrends free for 30 days and test all its capabilities. Our goal is to take the learning curve out of product adoption and offer you an outstanding First Time User Experience (FTUE), so you and your team can gain actionable insight ASAP and begin optimizing your digital experience.
We couldn’t find anything out there that could do what we needed until we found Uptrends […] It was a no-brainer. We set up our monitoring in one day, and we were using it by the end of the week.”
Kyle Moschetto, Director of DevOps, Bitly
2. Protecting reliable, always-on services
You and your team must answer the constant demand for high-performance websites and web applications. That means you need accurate performance insights wherever your users are based and whatever their journey looks like.
ITRS Uptrends’ global network of 233 public checkpoints enables you to precisely simulate user journeys in different geographies, plus you can set up private checkpoints to monitor your intranet, web applications, APIs, and servers for internal users. You can get actionable insights from a vast suite of tests including Full Page Checks, mobile website monitoring, email monitoring, and more.
Our synthetic transaction recorder makes it simple to test complex user interactions and resolve issues before they impact your business. This is complemented by our API monitoring, which lets you easily check single- and multi-step API calls. When transaction journeys depend on communication with third-party services, it’s imperative to have effective, user-friendly API monitoring that gives you control of multi-vendor/multi-domain environments.
We use transaction monitoring to ensure that the core functions are viable, obviously, but also because our applications have the multiple layers. Where the transaction fails tells us what layer in our API or backend system that we might have a problem. That’s another reason why we like using transactions, and it reflects the real world experience.”
Steven Andrews, Leader Application Support, Virgin Australia
3. Enabling full visibility in one place
Organizations need comprehensive oversight of increasingly complex IT. Often this leads to the adoption of multiple monitoring solutions across different teams. As such, consolidation is front of mind for many decision makers.
ITRS Uptrends’ seamless integration with our IT monitoring and observability portfolio lets you extend observability across your enterprise. With compatible application monitoring, hybrid infrastructure monitoring, and DEM monitoring solutions, you can improve the resilience of your business-critical services and applications. Even if DEM is all you need today, ITRS Uptrends enables you to significantly reduce outages and expedite resolution.
CoreLogic, for example, decreased its number of P1 and P2 incidents for its web application by approximately 62% following its adoption of ITRS Uptrends.
We used Uptrends to get a handle on the number of outages and the amount of time the problem resolution was taking [...] There has been a huge reduction in the amount of outages since Uptrends gave us visibility.”
Steve Timms, ICT Operations Manager, CoreLogic
What’s up next
Since IT never sits still, neither do we. Right now, we’re furthering the usability of our DEM solution by continuing to refine our intuitive setup process, no-code/low-code user interface, and analytics capabilities.
What’s more, we’re enhancing our exceptional customer support with instant assistance from AI-based chat. Have a burning question? Need someone to signpost you to the right resources? Our AI chat can help you make the most of ITRS Uptrends.
As we go, we’ll continue listening to your DEM challenges so our roadmap always delivers new capabilities that solve your biggest problems.
To see how we’ve been evaluated by Gartner:
Gartner, Magic Quadrant for Digital Experience Monitoring, By Padraig Byrne, Matt Crossley, DB Cummings, Martin Caren, Pankaj Prasad, 21 October 2024
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