ITRS Online Resources
Thought leadership by the experts in monitoring
Listening to and Actioning Stakeholder Feedback
Four months ago, we implemented the most far-reaching overhaul of the Geneos documentation in our 21-year history. As part of an iterative plan we’ve committed to deliver to our customers, it focused on improving the ‘consumability’ and usefulness of the Geneos online help.
Is your IT cockpit ready?
Among medical, aviation and finance, key industries which affect mankind directly either for life or monetary reasons, aviation has been a front-runner in developing fail-proof technologies using combination of people, processes and technology.
Building a MiFID II dashboard that anyone in the business can interpret
With the implementation of MiFID II, many of our clients are preparing to find out exactly how ready for the regulatory changes they are. It isn’t just technical or support staff who need that understanding, but rather the business as a whole.
ITRS NY Meetup, 16th November 2017
We recently held a meetup for ITRS software users at our New York office. These events prove a great opportunity for us to hear feedback directly from our clients, along with a chance to update them on our latest product functionality and how they can advance their IT operations to deliver more results.
Listening to, and learning from your feedback
Customer Survey results October 2017 At ITRS, we try and listen to what our customers say, both to, and about us (and believe me, those are different things!).
The Capacity Planning ROI Calculator
How to show ROI from capacity planning Enterprise IT can be divided into two camps: the first camp helps keeps the lights on and the second can provide returns to the actual business. There should be pressure to minimise the costs of the first camp without compromising service levels.
CMC Markets: Utilising Geneos to provide global visibility across their IT estate
CMC Markets use of Geneos CMC Markets is a UK-based financial derivatives dealer. The company offers online trading in spread betting, contracts for difference (CFDs) and foreign exchange (forex) across world markets.
Using Git with Geneos
Gateway hooks allow Geneos users to tie in with source control systems. This allows the system administrator to track which user has changed what and when in the gateway setup.