Zetes Industries achieves faster MTTR with ITRS Opsview

Zetes has several thousand devices under management for voice managed services located across Europe; these are predominantly based on Motorola switches. Its current monitoring solution was not meeting its requirements and the lack of overall monitoring capabilities within the product was making it a challenge to use.

With a device count of between 2,000 and 2,500 split geographically across customers in Europe, Zetes needed a solution which could monitor data usage and system health and also offer a viable managed solution to its user end customers.

Zetes evaluated other monitoring solutions such as SolarWinds and Ivanti Wavelink, but the flexibility offered by Opsview was second to none. Opsview provided scalable monitoring capabilities and, since it was monitoring global customers, this was a key aspect for Zetes’ business decision.

Zetes also wanted the ability to create SLA (Service Level Agreement) reports to provide tangible information about its performance directly to its end customers. Opsview provides this functionality out-of-the-box. For Zetes, the ability to automate the reporting and distribute them at predefined times and intervals, created a more efficient monitoring process.

Deployment and result

Opsview is now Zetes’ primary monitoring solution and is in the process of being rolled out across other Zetes groups in Europe.

The initial migration to Opsview was completed within a few weeks and all of the service checks used from previously deployed monitoring solutions were also included as part of the new deployment. After the initial deployment, Zetes noticed an immediate improvement in its monitoring capabilities.

Its IT team now have access to better dashboards which allow it to see the topology map of its IT estate. Zetes reporting capabilities have also been improved. With Opsview’s dashboards Engineers now have a clearer view of alerts and issues that arise within their business critical infrastructure.

Through the automatic scheduling of reports, the IT team is also now spending less time on manual configuration and can focus on resolving customer issues.

Learn more about how Opsview can help companies monitor their large IT infrastructure environments.