Client Services

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Ready to help at all hours

We provide a ‘follow the sun’ support model throughout the working week from our Hong Kong, Singapore, Manila, Málaga, London, New York, Gothenburg and Tulsa offices.

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Average response time of 30 minutes

We are committed to getting back to you on all queries within 2 working hours, but in practice we like to be more reactive that this. We have an average response time of 30 minutes.

How to get help

We offer a wide range of resources to find information and learn more about ITRS Software.

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Support portal

Visit our support portal for information, FAQs and to raise support tickets.

Visit support portal

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Large National Exchange

Monitoring Critical Trading Systems

Dashboards Enable a large national exchange to Monitor Critical Trading Systems, Application Servers, Networks Switches and Software more efficiently.

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Training

Take a course to learn more about our products.

View available training

Contact support

Our experienced support staff have a high level of technical knowledge and will provide you with a dedicated contact throughout the issue. Our support resources work closely with our development teams and are able to provide direct access to third line support. You can contact our support by chat, phone or e-mail.

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Contact Support

ITRS Group support has 98% satisfaction score

Looking for something else

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Product Help

Access product help on all of our products

ITRS Capacity Planner, ITRS Geneos, ITRS OP5 Monitor and ITRS Uptrends Synthetic Monitoring

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Product Release Notes

Access our Release Notes for all ITRS Products

Release notes for ITRS Geneos, ITRS Capacity Planner, ITRS OP5 Monitor, ITRS Log Analytics and Gateway Hub

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Compatibility Matrix

Access our Product Compatibility Matrix

See the latest compatibility information for ITRS Geneos, ITRS OP5 Monitor and Gateway Hub.