Professional Services Consultant

Mumbai, India

Role Description

Contract type:

Full-time

Function:

Professional Services

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of role

The Professional Services Consultant will report to the Global Head of Professional Services. As part of the global team, you will manage client-facing projects. When not working on client projects, you will improve the services offered by Professional Services to meet the department and the wider organisation’s goals.

As a Professional Services Consultant, you will:

Perform Business Analysis and workshop facilitation techniques to obtain client requirements and influence their behaviour.
Design Solutions by identifying functional and user experience-based deliverables, and delivery methodology, based on agreed requirements.
Perform Project and Client Management to delivery project outcomes.
Hands-on implementation of ITRS Software according to Project goals.
Deliver client empowerment through the successful handover of all required collateral and knowledge to ensure clients use and grow our solutions post project closure.
Deliver Classroom-based product training to our clients.
Create improvements to uphold and build the effectiveness of services, software and solutions delivered by Professional Services and ITRS as a whole.

Requirements

ITRS Geneos Expertise: Minimum 12 months of hands-on experience.
Client-Facing Experience: At least 3 years in a client-facing role.
Problem-Solving & Communication: Ability to explain complex ideas in a clear, user-friendly manner.
Project & Time Management: Minimum 3 years in a project-oriented, deadline-driven environment.
Technical Background: At least 3 years in a technical IT role.
Operating Systems: Experience with one or more UNIX-based OS.
Scripting & Automation: Proficiency in at least one scripting language (Shell, Lua, Perl, Python, XML-RPC.).
Database & SQL Knowledge: Understanding of databases and SQL.
Fast Learner: Interest in new technologies and software.
Continuous Improvement: Improve processes and solutions.
Business & Project Management Interest: Willingness to participate in business analysis and project management.
Client Engagement & Issue Resolution: Interest in managing client expectations and resolving issues.
Client-Centric Approach: Committed to delivering the best value and software experience to clients.
Work Arrangement: working remotely when not on a client engagement, but on-site when on a client project.

Benefits

Health insurance with Care for you and your dependants
Provident Fund
Group personal accident policy
Leave entitlements
Referral Bonus
Buy and Sell Holiday
Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.